Electronic HP Care Pack 3-Day Hardware Support - Extended service agreement - parts and labor (for high-end notebook with 2 years warranty) - 3 years - on-site - 9x5 - response time: 3 business days - for ENVY Laptop 13, 14, 15, 16, 17; ENVY x360 Laptop. Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support, as locally available, and extended coverage- while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.