Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for Elite x2; EliteBook 1040 G3, 1040 G4, 10XX G1; EliteBook Folio 1020 G1, G1; EliteBook x360. Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.