Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention and Maintenance Kit Replacement Service Post Warranty - Extended service agreement - parts and labor (for 1 roll) - 1 year - on-site - 9x5 - response time: NBD - for DesignJet Z6 PostScript. Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.