Electronic HP Care Pack One Time Battery Replacement Service No Customer Self Repair - Extended service agreement - replacement (for battery only) - 4 years - shipment - 9x5 - repair time: 3-7 business days - for Elite c640 G3; ZBook 15u G5, 15u G6, 15v G5, 17 G3, 17 G4, 17 G5, 17 G6, Create G7. The One Time Battery Replacement Service offers three convenient methods for replacing out-of-warranty batteries-Self-Replacement Service, Offsite Return Service, and Onsite Service. Under each option, one(1) replacement battery will be provided if the originally purchased battery drops below 50% charge capacity during normal use or if a cell failure has occurred before the 50% limit is reached.