Electronic HP Care Pack Pick-Up and Return Service - Extended service agreement - parts and labor - 2 years - pick-up and return - 9x5 - for Pro Slate 10 EE G1; Pro Tablet 10 EE G1, 408 G1, 608 G1, 610 G1; TX1 POS Solution 110, 120. HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.