HP Analytics Proactive Management - Device As a Service (DaaS) - 3 years - on-site - 9x5 - response time: NBD - 1 notebook - DaaS Enhanced - with 3 Years Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - for Chromebook 11 G6, 11 G7, 11A G6, 14 G5; Chromebook x360; Stream Pro Laptop 11 G4, 11 G5. As part of HP Device as a Service (DaaS), the analytics and proactive management capability provided by HP places comprehensive data, reports and insights at the customer's fingertips. HP DaaS, which is cloud-enabled for scale and flexibility, continually monitors the fleet and reports device problems, or potential problems, including hard disk drive and battery health, overheating and thermal issues, firewall and antivirus settings, and security compliance, for example, and alerts the HP Service Experts. These highly trained Service Experts then use HP's multi-device, multi-OS analytics and endpoint management platform to manage devices and applications for customers allowing them to offload day-to-day IT management functions so that staff can focus on more strategic projects for the company.